1. Can I help you?
2. Who is calling?
3. What name, please?
4. Can I have… ?
5. Could I speak to …?
6. I’d like to …?
1. – Good morning, Park hotel. Can I help you?
- I’d like to book a room for three nights.
- Yes, madam. Could I have your name, please?
- Mrs. Andrews.
2. -___________Garden restaurant. Can I help you?
- _____reserve a table for six, for Wednesday evening.
- Yes, what name ,please?
- My name is Jackson.
3. – Good evening. Fratelli’s.
- ____speak to the manager ____?
- Yes, who is calling?
- Mr. Evans.
4. – Good morning, Carlton Hotel. Can I help you?
- Hello,______reservations , please?
- ________please.
Make sentences.
Example: morning / can / help
Good morning! Can I help you?
1. afternoon /can / help
2. could / have / name
3. can / have / reservations
4. could / speak / manager
5. could / book / single room / two nights
6. could / speak / John
7. could / reserve table / for six
8. can / have / room service
B. making requests with "I’d like to … "
Make sentences.
Example: book / single room / three nights
I’d like to book a single room for three nights.
1. book / double room / two nights
2. reserve / table for two / Tuesday evening
3. book / single room / four nights
4. speak / manager
5. reserve / table for four / Saturday / 8 p.m.
6. send / an application form
7. invite / guests / weekend
8. listen / cassette / jass
New words to use: to book manager number table double name reserve application form full night single room service